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Improving on its already successful Clubline claims procedure has resulted in an increase in customer satisfaction for Norwich Union.

CLAIMS TEAM OF THE YEAR


Sponsored by: McLarens Toplis


Winner: Norwich Union


Finalists: Admiral Insurance Services, CGU, GAN Insurance, Norwich Union,
Zurich Engineering


Norwich Union won the Claims

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Q&A: Tom Hughes, IUA

Tom Hughes, appointed director of underwriting at the International Underwriting Association last year, outlines the company market body’s priorities from an underwriting perspective for 2026.

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