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Improving on its already successful Clubline claims procedure has resulted in an increase in customer satisfaction for Norwich Union.

CLAIMS TEAM OF THE YEAR


Sponsored by: McLarens Toplis


Winner: Norwich Union


Finalists: Admiral Insurance Services, CGU, GAN Insurance, Norwich Union,
Zurich Engineering


Norwich Union won the Claims

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How 9/11 still shapes insurance

Editor’s View: On the 25th anniversary of 9/11, Emma Ann Hughes reflects on how the attacks changed terrorism risk, catastrophe modelling and insurance capacity forever and reminds the sector of how it must always help people recover from loss.

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