Claims processing not a smooth rolling process
Patricia Clarkson took the strain on her third day in the witness box during the trial today as the former claims director was quizzed by Ian Winter QC over guidance notes that former chairman, Michael Bright, sought from her, writes Penny Sukhraj .
Mrs Clarkson would have given such notes to claims handlers for their referral during assessments. She explained how GCD reports showed that Independent was routinely over-reserving losses. She
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