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Code: not particularly taxing.

The focus on benchmarking process rather than outcomes in the new Association of British Insurers' c...

The focus on benchmarking process rather than outcomes in the new
Association of British Insurers' claims code was vigorously defended by
the association's head of general insurance John Parker

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How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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