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The claimant's view

Legal counsel should be the choice of the customer, says Tom Jones. A colleague decided to challeng...

Legal counsel should be the choice of the customer, says Tom Jones.

A colleague decided to challenge her car insurer over the inclusion of legal expenses insurance in her policy. She was told first

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

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