India calling?
Outsourcing call centre operations overseas is a very attractive solution for insurers trying to cut costs. However, the unions are up in arms about a practice that poses a huge threat to the security of thousands of jobs in the UK, says Hugo Cranmore.
The offshore call centre debate is hotting up. The significantstaffing cost savings are not in dispute - typically a tele-operator in
Staffordshire gets £12,500, while their Indian counterpart
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