Oil the wheels of assistance progress
Assistance services are moving on. As insurers outsource these value-adding services in a bid to keep costs down, Rob Upton believes better integration of functions and co-operation between the two sectors will ensure a smoother performance and greater benefits for policyholders.
Whether it be roadside assistance, European breakdown, domesticemergency, claims, legal or medical advice, customer expectation is
growing about the level of information and support available to
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