Tackling challenges head-on.
Veronica Cowan met Caroline Gill, the Irish Insurance Ombudsman, and found out how her direct approach to complainants' problems has already made her indispensable in the role.
If you have travelled to the Republic of Ireland recently, you willknow that the traditional postcard showing a herd of cows under the
heading "Irish traffic jam" is way out of date.
The number of
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