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Facing double trouble.

Mary Francis, director general of the Association of British Insurers, answered her insurance industry peers at last month's Eversheds and Post Magazine Hot Seat. Anthony Gould was there following proceedings.

The government is being schizophrenic in its attitude to the
insurance industry, according to Mary Francis, director general of the
Association of British Insurers.


"We are facing a situation where

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How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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