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Online service is a shambles, claims survey

Insurance companies are failing to provide adequate customer service online, research has found. Th...

Insurance companies are failing to provide adequate customer service online, research has found.

The survey from customer service provider Transversal has shown that the UK's insurance companies were

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Tesco Law and the insurer legal services revolution that never was

Content Director's View: More than a decade ago many insurers could not wait to seize the opportunities afforded by a change in the law that allowed them to set up their own legal services arms. Jonathan Swift reflects on what happened next - and the prospect of a one-stop-shop claims provider in the future.

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