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Widening the IOB net, at long last.

It has been a long time coming but it is no less welcome now that the decision has been made. I am t...

It has been a long time coming but it is no less welcome now that the
decision has been made. I am talking about last week's decision by the
insurance company members of the Insurance Ombudsman

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

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