Facing facts.
As the relationship between insurers and brokers begins to change in the wake of technological advances and as capacity in the commercial lines sector rises, face-to-face contact and good personal service can make all the difference, believes Diane Smythe.
Leslie Smith, managing director of Mediquote, was refused an agencyfrom Norwich Union Healthcare earlier this year, despite having been
invited to apply for one in May 2000. Post Magazine's sister
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