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All tarred with the same brush

When it comes to tackling non-disclosure, the insurance industry has traditionally treated all UK policyholders as potential fraudsters, asking what many customers perceive to be unnecessary questions. Stuart Johnson suggests a more transparent approach could increase public trust in the industry.

Non-disclosure is a problem that costs the life and health insurance
industry millions of pounds each year and ultimately works its way into
premium rates. When non-disclosure is uncovered at the

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How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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