Words must be backed up with action.
Anthony Gould and David Worsfold report on last week's Post Magazine management conference, Insurance 2000, Customer Focus: Myth or Reality?, sponsored by CSC Financial Services Group and Berrymans Lace Mawer.
Independent Insurance may be "broker only, but we still havepolicyholders", said its chairman and managing director Michael
Bright.
"The broker's clients are also, in a very real sense, our clients
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