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Knowing where the heart is.

Underwriting is the premier concern in any successful insurance organisation, which highlights the importance of training and education in this area. Diane Bromley explains.

Underwriting is the engine room of an insurance company. Or, at
least, it should be. Get the underwriting right and everything else should
follow. Get it wrong and you will need superb sales and

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Big Interview: Steve Hardy, Policy Expert

Steve Hardy, CEO of Policy Expert, explains why the nation’s biggest MGA is prioritising resilience over rapid growth, whether M&A is on the cards and shares his views on the likes of ChatGPT selling insurance.

Headcount cuts cost insurance its human headspace

Editor’s View: After years of warning about a war for talent, Emma Ann Hughes reckons insurance bosses should think carefully before winning the cost war by replacing some of the people it spent so long trying to attract with artificial intelligence.

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