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Investigating investigators.

Investigators are calling for more communication across the board in the battle against insurance fraud, as Alex Broad finds out.

Whether working from a desk, out of a high-tech van, or stalking in
the streets with a hidden camera, insurance fraud investigators have long
been busy trying to expose fraudsters. From personal

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FCA looking to address issues on claims definitions

Andrew Ruddle, the Financial Conduct Authority’s interim head of the department for insurance market analysis and policy, has said the regulator is looking at addressing issues about different claims definitions within insurance.

KPMG urges caution as AI reshapes insurance claims

Artificial intelligence can transform claims handling, but Matthew Smith, insurance strategy and transformation lead at KPMG UK, says insurers must balance technical innovation with human judgement, governance and ethical oversight.

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