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Clearing the road to reform

The Civil Justice Council's efforts in addressing the volatile issue of court costs are paving the way for much-needed change. Speaking to two of its main figures Marcus Alcock discovers there's still a long way to go.

Costs are the bugbear of personal injury judges and insurers
throughout the land. The Woolf Reforms may have sought to speed the civil
justice system and make it less expensive, but the battle over

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How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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