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Plane sailing for travel regulation?

All eyes are on the travel industry, as questions surrounding its incorporation in the soon-to-be-implemented regulation of general insurance sales arise once more. The changes should be seen as an opportunity to boost the credibility of the sector, believes Simon Powell.

With regulation of the general insurance industry fast approaching
via the European Directive on Insurance Mediation, the travel industry is
in the spotlight yet again with the ongoing debate over

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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