Tough lessons to learn.
Howard Pearson reflects on the human tragedy of 11 September, but is also acutely aware of the tough lessons the industry has had to learn in the 12 months following the US attacks.
As for everyone, 11 September 2001 is indelibly written on mymemory.
At that time, the enormity of the terrorist attacks was only just dawning
- both from a business and a personal perspective.
I was
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