India - just for the brave?
Last week Accenture provoked denials when it suggested UK insurers are set to move the bulk of their customer-facing functions to India. Simon Roncoroni argues that it would take a brave insurer to do it.
There are several arguments to support the claim that UK insurerswill move 20% of their jobs to India.
Labour represents about 70% of call centre costs in the UK. It is unlikely
that direct costs -
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