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The claimant's view - Thompson predicts a colossal software disaster

Colossus of Rhodes was one of the Seven Wonders of the World but for all its imposing form, it had l...

Colossus of Rhodes was one of the Seven Wonders of the World but for all its imposing form, it had little resistance against the elements. Naked and shielding its eyes from the sun, its downfall was

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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