It's call-back time.
People still have reservations about making purchases over the internet and while many sites now offer secure payment methods, it is the provision of a call-back facility that is preventing cautious customers from slipping through the net, says Veronica Cowan.
Messages about the future impact of the internet are mixed. A recentMORI poll for bank Egg predicted that more than 23 million people could be
online by the middle of 2001. In contrast, a report
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