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Time to move on?

As brokers try to save money by continuing to run their businesses on outdated legacy systems, they could be in for some nasty surprises. For their benefit — if not the customers', it is time they cut their losses and invested in new systems. Richard Adams reports.

The implementation of ITstrategies should be helping brokers achieve efficiencies and cost savings, but some have traditionally found themselves hampered by outdated legacy systems. So how do brokers

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How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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