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Grappling with the practicalities

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In the run up to his expected election as president of the Chartered Institute of Loss Adjusters, Andy King talks to Anthony Gould about his priorities for the year ahead

Andy King, director, Insurance Claims Services at Pricewaterhouse Coopers, will become the first president of the Chartered Institute of Loss Adjusters to be "an outsider" if he takes over, as

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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