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Shaping Foil: under new command

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Foil is bracing itself for its biggest shake-up in years by seeking to appoint a permanent chief executive. Incoming president Anthony Hughes speaks to Lynn Rouse about his plans to help deliver justice to insureds

Striking an effective balance between the onerous responsibilities of being a senior defendant lawyer while trying to make a real difference during a brief 12-month stint at the helm of the Forum of

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Insurance perils of driving home for Christmas

As motorists get ready to celebrate Christmas, Emma Ann Hughes examines the road risks of the festive period, explores accident-prevention strategies, and checks whether insurers’ claims teams are as prepared for seasonal challenges as Santa’s elves are to deliver presents.

Claims & Legal Review of the Year 2025

From artificial intelligence-driven efficiencies and people-focused service to global expansion, 2025 saw claims and legal sector leaders raise their game when it comes to settling claims.

Claims service improves but gaps in delivery remain

Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients.

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