Smithers Purlow has been awarded platinum Investors in People status.
The surveying firm, which acts on behalf of insurers, exceeded the industry average in all nine of Investors in People’s key performance indicators, which cover leadership, support and improvement, to become one of only 16 UK businesses to achieve platinum status.
Director Steve Fraser said: “The platinum accolade has exceeded our expectations, confirming our commitment to be a great employer and place to work.
“Between assessment periods we further streamlined our processes, developed a greater focus on our business goals and empowered people even more to reach their full potential.
“We knew we delivered outstanding customer service – something many say they do – but this award proves we put the theory into practice.”
Working from its head office in Glaston and premises in London, Bristol and Newcastle, the firm’s 40-strong workforce of building and quantity surveyors, civil and structural engineers and support staff specialise in handling high-net-worth and complex building, construction and property claims for the insurance market.
Smithers Purlow was described by its assessor as “a forward-thinking organisation, an excellent place to work and extremely customer-focused with great clarity for its purpose, vision and objectives”.
The firm was applauded for its below average sickness and absenteeism, high staff retention and robust training and recruitment programmes.
Smithers Purslow has been involved with Investors in People since November 2001 when it achieved standard status. Since then additional tiers have been added to the accreditation framework, culminating in the highest, platinum, this year.
Investors in People marketing and sales manager, Neil Farish said: “This is a fantastic achievement for Smithers Purslow as less than 1% of our clients achieve platinum; it has set the bar and I hope other businesses can follow its example.
“Everyone displays a strong positive attitude to the company, its work and the importance of having an interest and care in people, whether customers, colleagues or suppliers.”
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