Spotlight on health insurance: Medical questionnaires and fraud
The health of a potential employee may have a major impact on their future productivity and, given the law of averages, at least one candidate being interviewed for any particular position is likely to have existing health issues.
According to Andy Bowness, CEO of wellness consultancy Bodireel, four in 10 people have an underlying element of one of the "big five" conditions of obesity, depression, diabetes, cancer or
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More on Claims
FOS believes it is still 'too soon' to judge Consumer Duty impact
It is too early to determine whether the Consumer Duty has reduced complaints about home and travel insurance, the Financial Ombudsman Service has told peers.
Insurers must govern AI as aggressively as they adopt it
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Andrew Ruddle, the Financial Conduct Authority’s interim head of the department for insurance market analysis and policy, has said the regulator is looking at addressing issues about different claims definitions within insurance.
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Artificial intelligence can transform claims handling, but Matthew Smith, insurance strategy and transformation lead at KPMG UK, says insurers must balance technical innovation with human judgement, governance and ethical oversight.
Why Britain’s e-scooter limbo is costing lives and money
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, argues that six years of regulatory dithering over e-scooters has left injured people paying the price, and that further delay is becoming untenable.
Allianz’s Holmes on why trust in insurance must be earned
View from the Top: Colm Holmes, CEO of Allianz UK, argues closing the gap between how the industry performs and how it’s perceived requires a deliberate effort to earn customer trust.
Why listed properties are increasingly underinsured
Standard rebuild assumptions often fail to reflect the true cost of reinstating historic buildings, warns Michaela Tweedley, director at Brawdia, leaving many heritage assets significantly underinsured.
Automatic claim payouts key to embedded insurance growth
Demand for embedded insurance is outpacing its availability, as three-quarters of almost 1,400 consumers polled revealed they would buy more protection if claims were paid automatically.