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Building a good reputation

With the traditional emphasis on price alone finally starting to be confined to history, insurers are trying to break new ground in improving every stage of the property claims service, as Jonathan Swift discovered

The issue of customer service with regards to property claims is never far from the headlines and the recent earthquake in Kent again put the issue of insurance claims, and how they are dealt with, to

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Q&A: Alexander Beaton, CFC

With incidents of piracy on the increase, Alexander Beaton, the team leader of kidnap and ransom at CFC, explains why the insurer launched a tech-enabled marine product designed to remove ambiguity from vessel cover.

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