Building a good reputation

With the traditional emphasis on price alone finally starting to be confined to history, insurers are trying to break new ground in improving every stage of the property claims service, as Jonathan Swift discovered

The issue of customer service with regards to property claims is never far from the headlines and the recent earthquake in Kent again put the issue of insurance claims, and how they are dealt with, to

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Big Interview: Jason Storah, Aviva

In his first full profile interview since taking over as UK and Ireland General Insurance CEO at Aviva, Jason Storah sits down with Scott McGee to talk about the insurer's re-entry into Lloyd's, where else Aviva could yet expand, and the differences between the UK and Canadian insurance markets.

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