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Building a good reputation

With the traditional emphasis on price alone finally starting to be confined to history, insurers are trying to break new ground in improving every stage of the property claims service, as Jonathan Swift discovered

The issue of customer service with regards to property claims is never far from the headlines and the recent earthquake in Kent again put the issue of insurance claims, and how they are dealt with, to

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Diary of an Insurer: Axa’s Brendon Moodley

From 5am gym sessions to steering major technology initiatives, Brendon Moodley, head of data platforms and product delivery at Axa UK, blends discipline, leadership and family time that includes watching Disney films that sometimes leave him holding back tears.

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