Skip to main content

Building a good reputation

With the traditional emphasis on price alone finally starting to be confined to history, insurers are trying to break new ground in improving every stage of the property claims service, as Jonathan Swift discovered

The issue of customer service with regards to property claims is never far from the headlines and the recent earthquake in Kent again put the issue of insurance claims, and how they are dealt with, to

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe

You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Post? View our subscription options

Diary of an Insurer: QBE’s Hannah Wilkinson

Hannah Wilkinson, motor trade underwriting manager of QBE, gets her team's pipeline, performance and priorities ready for 2026, collaborates with cyber underwriting colleagues, and looks forward to the wonderful mayhem of a family weekend.

MGAs Review of the Year 2025

2025 was a landmark year for MGAs, marked by record growth, major partnerships, technological innovation and expanding global reach, even as soft market conditions and pricing pressures tested resilience across the sector.

Insurers Review of the Year 2025

Insurers managed to post profits amid a softening market in 2025, invested in technology and pushed to reaffirm the industry’s vital role in protecting society with the Labour government and regulators.

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here