Counter-fraud suppliers are more than 'neccessary evils'

The insurance industry is heading for a new dawn in the fight against fraud, but insurers must learn...

The insurance industry is heading for a new dawn in the fight against fraud, but insurers must learn to improve their supplier relationships, announced a Keoghs spokesperson.

James Heath, director of intelligence services at Keoghs, told delegates the insurance industry still sees counter fraud supply relationships as a "necessary evil", but warned insurers that thinking this way will only perpetuate the approach of "if in doubt get it out".

"Counter fraud is ultimately a legal process. We are not evil and we are certainly necessary," he added.

Mr Heath also suggested that insurers should look at their anti-fraud supplier relationships in much the same way as they do with other sources with key performance indicators, management information and audits.

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