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Collateral damage

Damage management is often misunderstood as just another unnecessary layer in the supply chain. However, Jonathan Davison explains, if insurers are armed with technical knowledge that can affect the outcome of claims

Because damage management is often misunderstood, its benefits are frequently under-utilised and opportunities to add value for the insurer can be overlooked or dismissed.

Communication is greatly

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

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