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The drive to raise standards

Today's fast-moving lifestyle demands most industries go that extra mile to win business. Claire Rowland examines how customer demand means the motor insurance industry has to continue to raise the bar

If a group of motorists from the mid-1990s could be somehow brought forward in time to the present day, their amazement at iPods, blogging and an Ashes-winning England cricket team would be matched

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Is it third time lucky for Axa as it merges divisions again?

Content Director’s View: With Axa UK and Ireland combining its personal and commercial businesses into one, Jonathan Swift reflects on why insurers often oscillate between splitting and merging these divisions, and what led the insurer to believe this latest move will pay off now despite similar attempts in 2005 and 2016.

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