Claims direct - a legacy - Keep it clean
With the re-launch of the Claims Direct last year, the spotlight has returned to claims management work practices. As the sector enters its next cycle, insurers are still wary of the sector's viability, arguing that far more work is needed to regain their trust. Ana Paula Nacif reports
Five years ago this month, the long-running dispute between defendant insurers and failed accident management intermediary Claims Direct finally concluded, following the Court of Appeal's verdict in
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