A Greek tragedy

When a holidaymaker broke his back diving into a swimming pool the travel company failed to notify its insurer for a year, leading to a dispute between the parties about whether the insurer was within its rights to refuse the claim due to waiver or estoppel, as Virginia Wethey explains

In March the Court of Appeal overturned a trial judge's decision in the key case of Kosmar Villa Holidays v Trustees of Syndicate 1243 to the benefit of insurers.

The earlier decision held that an

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

How insurers should navigate supply chain disruption

With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global­, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.

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