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Case Management Week kicks off on 8 October to highlight the fast-growing discipline within the UK rehabilitation arena. To illustrate the role of case managers, Helen Spillards details a straightforward case from cradle to grave

As rehabilitation becomes an integral part of the claims process, the role of case managers is becoming more widely accepted within the insurance industry. However, with case management being a new

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MGAA's Keating on missed opportunities

Trade Voice: Michael Keating, CEO of the Managing General Agents’ Association, argues claims must shift from operational afterthought to strategic priority as regulation tightens, data gaps persist, and trust in delegated authority models is tested.

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