The perfect delivery
The second of our Consumer Intelligence reports puts insurers to the test in terms of household insurance - assessing companies on the actual quality of what they offer, rather than just the cheapest price. Ian Hughes says those who deliver service clearly and concisely, either online or through a call centre, continue to win favour
Companies that focus on delivering service to their customers are gaining a substantial competitive advantage, according to Consumer Intelligence.
That is one of the findings of the second star ratings
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