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Claims management - Never too big too care

It is important for claims management industry to offer a personalised service to all cleints - both large and small. Ian Muress explains

How can large, global organisations provide the same levels of service offered by the smaller, niche players in the market? This is a common question, as some people seem to believe that big always

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Insurance perils of driving home for Christmas

As motorists get ready to celebrate Christmas, Emma Ann Hughes examines the road risks of the festive period, explores accident-prevention strategies, and checks whether insurers’ claims teams are as prepared for seasonal challenges as Santa’s elves are to deliver presents.

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