Relationship problems
Customer feedback continues to reveal differing expectations between subsidence sufferers and the professionals tasked with resolving their claims. While the industry congratulates itself on technical developments is it in danger of forgetting the importance of managing relationships with those it should be helping, asks Rob Withers
Subsidence claims are inevitably lengthy and problematic. They require more third-party intervention than the majority of personal lines claims and cause considerable angst for homeowners. While every
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