Customer Care Award - Friends Provident - Five-star service

In 2001, Friends Provident received a disappointing two-star rating in the Financial Adviser Service Awards and was in danger of losing key clients. The company realised something drastic had to b

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: