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Household holds water

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In the UK, flood cover is offered as standard in household policies. But what long-term impact will climate change have on insurers? Jane Milne calls for research and public debate to safeguard this added extra

In the UK, nearly nine in 10 homeowners take out household buildings cover, with three-quarters of households having contents cover in place. Virtually all include flood cover and nowhere in the

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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