Customer Management - Assessing your position
Instead of going round in circles and talking of customer relationships while doing little to improve them, insurers should implement a strategy for the general good of their business. Chris Smith says this is just common sense
Customer management makes sound business sense, but there are differing views as to what it actually constitutes. Some see it as peripheral to their core business concerns, while others term it an
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Commercial
Beazley’s Cox exits as Zurich completes £8bn takeover
Adrian Cox is leaving Beazley as Zurich completes its £8bn acquisition of the specialty insurer.
Biba flood scheme pays £9m in claims over first decade
A specialist commercial flood insurance scheme from the British Insurance Brokers’ Association and Mi Specialty has paid more than £9m in claims to businesses over its first decade, with the scheme now covering £600m of assets.
Penny Black’s Social Diary: QBE’s pasty & FT’s pastries
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Ogden calls for different responses to predictable shocks
Stephanie Ogden, CEO of Munich Re Global Specialty, has said the insurance industry must respond differently to predictable shocks as it becomes accustomed to black swan events.
Crabb leaves Covéa among raft of schemes exits
Nicki Crabb is leaving Covéa as head of etrade and schemes trading, adding to a list of at least five who have left the insurer’s schemes business over the past few months.
Court ruling puts focus on D&O risks of board secrecy
The Supreme Court’s Saxon Woods ruling highlights how covert boardroom dissent can translate into personal directors and officers (D&O) insurance exposure, according to Sam Cornelius, lead management liability underwriter at Rrelentless.
Is aviation insurance entering a new era of risk?
How aviation insurers are navigating a rapidly changing risk landscape, from increasingly complex aircraft technology and composite materials to geopolitical conflict and cyber threats, is explored in the latest Insurance Post Podcast.
Brokers overwhelmingly favour MGAs with in-house claims teams
Research commissioned by Direct Commercial has found that brokers overwhelmingly favour MGAs with in-house claims teams.