Customer Management - Assessing your position

Instead of going round in circles and talking of customer relationships while doing little to improve them, insurers should implement a strategy for the general good of their business. Chris Smith says this is just common sense

Customer management makes sound business sense, but there are differing views as to what it actually constitutes. Some see it as peripheral to their core business concerns, while others term it an

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How maritime insurers are helping shipowners decarbonise

Following the European Union’s Emissions Trading System coming into force for the maritime transport industry on 1 January, Fiona Nicolson explores how shipowners, operators and insurers have come to terms with the implications and effects of the new regulations.

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