It never rains but it pours

Insurers fight a constant battle to ensure they have enough hands on deck to cope when winter storms hit - without having employees twiddling their thumbs for the rest of the year. Traditional temps can prove ineffective but there are other solutions, as Gordon Vater writes

The winter epidemic of storm claims resulted, as it invariably does, in the repeated assertion that "temps are worse than useless". Usually this expression of frustration is heard emanating from the