Mystery Shopper - Fleet - Fleet of foot
For the third year running, Post engaged an independent commercial broker to test the market by mystery shopping. However this year, in light of rumours of a hard market on the way and with motor usually the first line to turn, the broker was asked to place fleet business to assess insurers' current stance on accepting business
To some, perhaps mainly shop assistants, 'mystery shoppers' were created to keep retail workers on their toes and ensure smiles remain wide for every customer passing through the doors. Many surveys
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