NIIT Smartserve senior vice-president and head of business Rajiv Dey illustrated how third-party sup...
NIIT Smartserve senior vice-president and head of business Rajiv Dey illustrated how third-party suppliers can build on outsourcing relationships by demonstrating their capability in his workshop. Using the example of low-cost airline Jet2, he commented on how its contract to supply offshore call centre support has since matured into other areas, including bill administration.
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