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Repairing the past

The demise of dictators such as Saddam Hussein has highlighted the currency of human rights but, as James Stanbury writes, quantifying harm to compensate victims of abusive regimes is problematic

The legal framework for establishing human rights and assessing violations has developed rapidly over recent years. However, there is generally less focus on the purpose and valuation of any remedies

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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