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Facing the music

With the introduction of Solvency II just around the corner, Marcus Alcock asks whether the regulatory framework will be in tune with the needs of businesses

The European insurance sector has long been criticised for lagging behind the banking industry when it comes to the development of sophisticated financial instruments or the implementation of

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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