Better out than in
While more than half of UK brokers believe it is not cost-effective to handle small books of personal lines business in-house, only 4% are currently outsourcing. James Wallis investigates this reluctance
For a good example of the way in which management attitudes in the UK have changed during the past 20 years, take a look at outsourcing.
In the 1980s, it was something only very large companies
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