Transforming the claims landscape

With cost cutting becoming ever more important in every area of the insurance industry, claims departments are racking their brains in order to save money. Yet, with finances tight, how can insurers overhaul outdated systems while meeting their budgets? Andy Jones explains

As claims departments face burdening pressure to reduce claims costs, it is no wonder that there is a growing acknowledgement that this is only achievable through a complete overhaul of the claims

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

How insurers should navigate supply chain disruption

With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global­, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.

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