Regulation - There may be trouble ahead

With FSA regulation on the horizon, the industry is watching its approach with mixed feelings. While compliance will raise standards, there may be serious knock-on effects, with a loss of knowledge as key brokers leave the sector and a reduction of consumer choice just the tip of the iceberg. Michael Norman reports

On 15 January 2005, the Financial Services Authority will finally take over as statutory regulator of the selling and administration of general insurance. The EU has been attempting to establish

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

What happens now on the OIC landscape post-Rabot?

After the Supreme Court rejected the insurer-led appeal against its decision on the first two cases of mixed-injury claims involving both whiplash and non-whiplash injuries, the Association of Consumer Support Organisations’ director Matthew Maxwell Scott asks: What's next?

What the future holds for AI regulation

Striking the right balance between regulatory intervention and industry autonomy is crucial to realising the full benefits of artificial intelligence while ensuring ethical, accountable, and inclusive practices within the insurance sector, argues Nutan Rajguru, Verisk UK's head of analytics.

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