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Waiting for the phone to ring

Resolution of even straightforward personal injury claims can take as long as three years. Olivier C Laurent looks at the battle over controversial plans to overhaul the entire process

Insurers and personal injury lawyers are set for another battle, this time outside of the courts, with the Department of Constitutional Affairs set to release its plans for a reform of the claims

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MGAA's Keating on missed opportunities

Trade Voice: Michael Keating, CEO of the Managing General Agents’ Association, argues claims must shift from operational afterthought to strategic priority as regulation tightens, data gaps persist, and trust in delegated authority models is tested.

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