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Registering interest

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With the regulatory applications process now fully under way, Jonathan Swift asks the Financial Services Authority's Sarah Wilson how satisfied she is with the quality - and quantity - of the responses in the first four weeks

With almost a month gone by since the final rulebook was published, Sarah Wilson, head of the high street firms division at the Financial Services Authority, says that the regulator has received just

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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