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On the record

The Disease and Illness Pre-action Protocol, due to come into force in December, places a new compliance burden on insurers and their clients. Jim Simpson examines the implications of this radical shift - particularly where occupational records are concerned

Come December, personnel files and occupational health records for potential claimants must be provided within 40 days of a request being made by individuals considering filing a disease claim. This

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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